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Dear Customer,

In this dedicated area, you will be able to read our Terms of Use and Sales along with our Privacy Policy.

If you have any questions, please contact us at:



Clause   1 – Identity of the vendor

Clause   2 – Applicability and Conditions

Clause   3 – Our offer and your order

Clause   4 – Right of withdrawal

Clause   5 – Price

Clause   6 – Payment

Clause   7 – Conformity and warranty

Clause   8 – Delivery and execution

Clause   9 – Force majeure

Clause 10 – Intellectual property

Clause 11 – Complaints procedure and conflicts



Clause 1: Identity of the Vendor

We are:



Populierenlaan 34, 2020 Antwerpen, BELGIUM

Email address:

VAT : BE 0875.129.446


Clause 2: Applicability and Conditions


  1. Our terms and conditions are applicable to every offer from us as a webshop to you as Consumer (every natural person who, for non-occupational purposes alone, purchases or uses a good or service made available on the market).
  2. We deliver exclusively in the following countries:
















































































































  1. If you submit a delivery address outside of this country, we reserve the right to decline your order.
  2. To be able to place an order, you must be above the age of 18. If you are younger than 18, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we reserve the right to decline your order.
  3. Placing an online order on the website constitutes a formal acceptance of our terms and conditions, which are always available through our website.
  4. If you ordered online, we provide you in addition and together with the order confirmation or at the latest on delivery with a copy of these terms and conditions in a format that you can save or print. We moreover recommend that you always do this.
  5. If in addition to these terms and conditions, additional special conditions apply, the above applies also to those special conditions. You as consumer can always invoke to your advantage the most preferential text if our terms and conditions would be contrary to the above special conditions.
  6. English is the language used for every contract information to pursue the order on the website.
  7. The products purchased in are directly sold by BVBA ATELIER HAIDER ACKERMANN. We don’t sell second hand flowed or lower quality products
  8. To use our services, you would need to register first, providing us personal information. Please refer to our privacy policy.


Clause 3: Our Offer and Your order


  1. We explicitly state in our offer when the latter is only valid for a constrained period of time or is subjected to specific conditions.
  2. We always describe as complete and accurate as possible what we sell to you as well as the course of our delivery process. The description is in any case sufficiently detailed to allow you to make a proper assessment. If we make use of graphics, they are a true reflection of the offered goods and services. However, to error is human and if we are clearly mistaken, we are not obliged to deliver to you.  The products offered for sale on may not exactly correspond to the real garments in terms of image, colours due to the Internet browser or monitors used.
  3. Your order is complete and the contract between us is final once we confirm your order by mail and regarding your payment made by credit or debit cards, as soon as we receive approval from the issuer of your card. We accept Visa, Mastercard, Bank transfer, Bancomat, Maestro, Should the issuer of your card refuse to agree on your payment to us, we cannot be held responsible for any delays in the delivery and/or non-delivery of your order. Orders without valid payment by name of the registered cardholder will not be accepted or processed.
  4. In order to purchase a product, you add it to your shopping basket. Afterwards you submit your contact details and billing data. Next you choose you preferred way of delivery: the delivery to a certain address with fast or standard delivery process. In the final step you are led to an overview page, you accept our terms and conditions and you confirm your payment by pressing the “Pay” button, with the caption “order with payment”. If you have completed these steps, your purchase becomes final.  A confirmation email is sent to you as a receipt of the purchase orders, which contains the terms and conditions of sales. You therefore agree on terms of use, terms of sales and privacy policy
  5.  Before informing customers of final delivery dates, we shall inform the customer of the unavailability of products ordered within 14 days from the day after we received the order.
  6. We do carry products available to ship from our warehouse. From time to time we may offer some pre orders for which customer could place advanced payment.  This will ensure customer priority on this product as soon as received in our warehouse.  Customer rights on those pre orders are the same as any other orders placed on our website.  Please note that if the pre order product does not meet our conformity standard, we will immediately inform the customer via email and refund the pre order payment placed within thirty days.
  7. Our virtual gift cards are subjected to the same General Terms of Sales as any other products offered through the website. The virtual Gift Cards are valid for 6 months from date of purchase, can be redeemed against all products on They are not transferable, may not be returned outside the conditions of the standard right of withdrawal under clause 4 of these General Terms of Sale or redeemed for cash. If the order exceeds the value of the Gift Card, all remaining balances exceeding the value of the gift credit or store credit must be paid by credit or debit card. In case of return of products purchased using a Gift Card, the remaining balance will be credited to the customer account as store credit and will be redeemed against subsequent orders. Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch. We are not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.


Clause 4: Right of Withdrawal


  1. If you buy goods from us, you have the right to decide that you do not want to keep the goods within 14 days from the delivery. You can then return your order without penalty and without giving any reason (the cost of return is to be paid by you). Within 14 days after reception of your returned order or your indication that you wish to forgo the agreement, we will pay you back the full purchase price, by the same means of payment which you utilised for the purchase.
  2. We can refuse repayment as long as we have not received the returned goods or until you have shown you have returned the goods, depending on which event occurs first.
  3. We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods as described above, you may only unpack or use them to the extend needed to assess whether or not you wishes to retain them. Returned goods may be tested, but not used. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition and packaging as well as taking in account our instructions as listed below.
  4. The products may be returned by dispatching the package through the carrier used when placing the order or through another shipping agent or postage method. As advised by our company returned products may be shipped by the package delivery company UPS, using the electronic label sent via e-mail after filling up the return form. if you use UPS, our company will be pre-paying the shipping costs and track the package at any time. Please contact ups to organise pick-up. If you decide to use a different shipping courier or other postage method than the one provided by our company, you will have to pay for the cost of return shipping upfront and will be responsible in case of loss or damage to the merchandise during transport in accordance with our returns instructions.
  5. In order to return the goods, you need to complete the return form available on our web site in your personal account area (which would detail customer’s name, order number, article reference, customer and provider full addresses of deliveries). Do this by accessing your account and selecting the item in the order you wish to return by clicking on the « return» button in order for us to provide you with a return number and the pro-format invoice completed with the details written above.  You would need to print the shipping label and 3 copies of the Pro-format invoice and add them on the shipping box. Once the warehouse has received the returned products and we have checked that the returned products meet our requirements, you will receive an e-mail that the returned products have been accepted with your credit note. You will then be refunded following the payment method of your original order within 14 days upon receipt of your return in our warehouse.
  6. If you have fulfilled all requirements set above, the company will refund the entire price for the purchased products within 14 days. Should you decide to use the courier indicated by our company and with the online return form, you will not have to directly take care of the return shipping costs, which are at your expense. In this case, our company will pre-pay the return shipping costs for you and will deduct from your refund the cost of shipment.
  7. Please note that the following returns won’t be accepted: health protection or hygiene sensible products, one of a kind product, limited editions or clearly personalized items.


Clause 5: Price


  1. During the period we mention in our offer, our prices do not change, except for price changes resulting from changes in VAT rates.
  2. Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. If you are a customer whose credit/debit card is not denominated in Euros, United States Dollar, British Pound, Australian Dollar, Yen, Korean Dollar Won, or in Hong Kong Dollar, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
  3. Most countries are shipped to on a DDP (Delivery Duty Paid) basis, all relevant import taxes and duties will be included in the product price. The Belgian VAT is included for all European Countries and VAT is not applicable for all other non-european countries. 
The following countries are shipped to on a DDP (Delivery Duty Paid) basis:










Czech Republic






















New Zealand






Porto Rico



Saudi Arabia




South Africa

South Korea





United Arab Emirates

United Kingdom

United States of America


If a DAP (Delivery At Place) destination is selected, the customer is liable for all import duties, customs and local sales taxes levied by the country of destination; payment of these is necessary to release the order from customs on arrival. In any case the package does not get cleared, and returned to us, the costs will be deducted from the refund. If packages are destroyed, the customer is fully responsible.

In case of a return product, there will be no refunds of tax and duties. We charge you with the shipping costs on top of the purchase price. In that case, we notify that always before you definitely place your purchase. In that case, we notify this to you prior to the definitive confirmation of your order.


Clause 6: Payment


  1. We only accept advance payment through our website using the payment methods indicated there.
  2. In order to guarantee safe online payment and the safety of your personal data, the transaction data will only be wired while encrypted with SSL technology thanks to our partner Ingenico. In order to make payments with SSL no special software is required. You recognize a safe SSL-connection by the “lock” in the bottom status bar of your browser. 


Clause 7: Conformity and Warranty


  1. We guarantee that our products are in accordance with your order and meet the normal expectations you may have taking into account the specifications of the product. We also guarantee that our goods are in accordance with any at the moment of your order applicable law.  We have made every effort to display as accurately as possible the colours and shapes of our products. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
  2. As a consumer and under Belgian consumer protection laws, you dispose of a statutory 2-year warranty period on goods purchased from us if this good is faulty. During this period and within the legal limits, we provide for the free replacement or repair of goods showing a defect covered by the statutory warranty. Goods are faulty if they are damaged when you receive them or if a manufacturing default occurs within the legal warranty period. Items that are damaged as a result of a normal wear and tear are not considered to be faulty.To the extent of what is possible or reasonable, you have a choice between replacement or repair. Only if replacement or repair is excessive or impossible, or impossible to deliver within a reasonable time, do you have the right to a reduction or to demand the dissolution of the contract of sale.During the first six months, you can in all cases call upon the guarantee. Afterwards you have to prove that the defects in the goods are not caused by abnormal use.


Clause 8: Delivery and Execution


  1. All goods and services are delivered to the address provided by you when ordering.
  2. When a good is in stock it will be delivered to the delivery address within a period of 2 to 5 working days. We will inform you of the delivery period in your order confirmation.
  3. If we are not able to deliver on time, we will always notify you before the end of the delivery period.  If we do not, you can cancel your order for free. In that case we will refund you within 30 days after dissolution of the agreement.
  4. The shipment of goods and gift vouchers is always at our risk. So you do not have to worry about goods lost during transportation. If you, however, return goods to us within 14 days after delivery because you prefer not to keep them, you will be responsible for the transportation.
  5. If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back within 14 calendar days after delivery. You have to use the  enclosed “return form” for this. If you have any questions while filling in this return form, you can contact one of our employees on this email address: We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer. 


Clause 9: Force Majeure


  1. In case of force majeure, we are not obliged to fulfil our obligations. In that case we may either suspend our obligations for the duration of the state of force majeure or definitely repudiate the agreement.
  2. Events of force majeure are all circumstances external to our will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others strikes, fire, disruption of energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the webshop, late delivery or absence of delivery by suppliers or other third parties.


Clause 10: Intellectual property


  1. Our website, logos, texts, photographs, names, and in general all our communications are protected by intellectual property rights either belonging to our suppliers or us or other claimants.
  2. It is forbidden to use and/or change any of the intellectual property rights as described in the present clause. So you may not copy nor reproduce for example drawings, photographs names, texts, logos, colour combinations, etc. ...without our prior written and explicit consent.



Clause 11: Complaints Procedure and Conflicts


  1. We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at We will do the utmost to deal with your complaint within 7 days.
  2. All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to the Belgian Law on Market Practices and Consumer Protection as incorporated in the commercial Law code (Westboek Economisch Recht).





1. General Terms

BVBA AHA with headquarters at Populierenlaan 34 Antwerpen registered at the Kruispuntbank Ondernemingen by number (…) (hereinafter “The COMPANY”) is responsible for the processing of your personal data on the website (

BVBA AHA as a Belgian company, applies the “law of December 8, 1992 on Privacy Protection in relation to the Processing of Personal Data” as modified by the “law of December 11, 1998” and by the “law of June 13, 2005 on electronic communications”.

BVBA AHA takes responsibility for the processing of your personal data. A notification has been made to the Commission for the protection of privacy with regard to the processing of your personal data, as required by the Law.


2. Collected Personal Data

2.1.      Data that you communicate to us

On the Registration Form on the Website: name, email address

During the ordering process: name, email address, phone numbers, home address, shipping and credit/debit card addresses.

2.2.      Data that are automatically collected

Certain data will be collected through cookies: see below for our cookie policy. Some data can also be collected without being stored in cookies. These data may only be consulted by BVBA AHA and only during the visit of the Website. They are: 1°) address TCP/IP 2°) the type and version of your navigation system 3°) the last window opened on internet.

2.3.      Personal data communicated by commercial partners

In this case, the commercial partners of 32 BVA guarantee to BVBA AHA  that they have actually received the authorization to communicate these personal data.


3. Purpose of the processing of data

3.1.      General purposes

The personal data are collected to:

  • Offer you the services of the Website;
  • Allow a market research in order to improve the technical and intrinsic quality of the Services;
  • Provide you with information related to the future offers that might interest you;
  • Administer the technical aspect of the Website;
  • After having checked the anonymous characteristic of the data, compile statistics or lead an investigation regards as the quantity of visits on the different parts of the Website.

3.2.      Direct marketing and communication to third parties

Your personal data stay strictly confidential and may not be communicated to third parties or be used for direct marketing purposes, other than BVBA AHA.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

3.3.      Serious violations

BVBA AHA will be able to communicate your data at the request of the Justice in case of serious violations of the rules of conduct.


4. Duration of the conservation of the data

All the personal data are held as long as necessary for providing the Services by BVBA AHA


5. Right to access and rectify

You have the right to consult free of charge your personal data at any time, to rectify or modify them, by sending an email to the address or by letter to the address in article 1 of this Privacy Policy, providing in attachment a copy of your identity card. You can also modify them through your personal account area.

You are entirely free whether or not you communicate your personal data to BVBA AHA. However, you must be aware that some services may be refused if you do not complete your personal data on the Registration Form and that you are the only one liable for the correctness of the data that you communicate to BVBA AHA.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot.


6. Right to object

You may exercise your right to object within the framework of the processing of your personal data if you consider that serious and legitimate reasons exist to do so, by sending an email to the address However, you cannot object against the processing of your personal data if this processing is essential to the fulfillment of the contractual obligations.


7. Security and confidentiality

BVBA AHA has developed technically and organizationally appropriate security measures in order to avoid the destruction, loss, forgery, modification, forbidden access and mistaken communication to third parties as well as every other unauthorized processing of the collected personal data.

BVBA AHA may never be held liable for any direct or indirect damage that results from a wrong or illegal handling of the personal data by a third party.

BVBA AHA warns you that the Website can include links, hyperlinks or references to other websites, that are not controlled or managed by BVBA AHA and to which this Privacy Policy does not apply. BVBA AHA is not liable for the content of these websites, or for the offers, products and services offered by those. BVBA AHA advises you to carefully read the Privacy Policy of every website that you visit, given that these rules can differ from the present Privacy Policy.



8. Cookies


8.1.         Information on our use of Cookies

Our website uses Cookies and similar technologies to distinguish your preferences from those of the other users of our Website. This allows us to offer you a better experience when you visit our Website and to optimize our Website in the meantime.

Cookies and similar technologies do not allow to systematically collect data that enable us to identify the users of our Website. They only allow us to approve the operation of our Website, to understand the interests of our users and to measure the effectiveness of the content of our Website.

As a result of recent amendments of the law, all Websites focusing on certain parts of the European Union are obligated to ask for your permission in order to use or save cookies and similar technologies on your computer or mobile devices. This cookie policy clearly and completely informs you about the cookies we use and their purpose. Please read our Privacy Policy in order to take note of the Privacy rules applicable to the Website.

For further information about this Cookie Policy you can contact us at


8.2.       What is a cookie?

A “cookie” is a small text file that is sent from the server of 32BVBA and is stored on your computer’s hard drive. This way we can remember your preferences when visiting our Website.

The information registered by these cookies may only be read BVBA AHA and only during the visit of the Website. You can refuse the use of these cookies by modifying the navigation configuration settings.


8.3.        Kind of cookies

Cookies can be subdivided based on their offspring, function and durability.


First party cookies  are cookies set by a website visited by the user i.e. the website displayed in the address bar.  (e.g. cookies placed by

Third party cookies  are cookies that are set by a domain other than the one being visited by the user. A third party cookie occurs when a user visits a Website and a third party sets a cookie through that Website (e.g. cookies placed by Google, Twitter and Facebook).

Functional cookies are cookies that ensure the proper functioning of the Website (e.g. cookies for log-in or registration, language preferences). Functional cookies are logically first party cookies.

Non-functional cookies are cookies that can be set for statistical, social, targeting and commercial purposes. They are not related to the mere technical support of the Website. Cookies with statistical purposes allow us to check which pages of the Website you visit, where your computer is localized etc. Cookies with social purposes allow the user to share the content of the visited Website through social media directly to others. Cookies with targeting purposes allow a creation of your profile based on your surfing behaviour so that the displayed advertisement will be adapted to your interests. Cookies with commercial purposes keep track of how many and which advertisements were displayed to a user. Non-functional cookies can be first party or third party cookies.

Persistent cookies are stored on a users’ device in between browser sessions which allow preferences or actions of the user to be remembered. The cookies are activated every time the user that set these cookies visits the Website (e.g. cookies set by social media such as Twitter, Facebook, Google Analytics etc.) Most non-functional cookies are persistent cookies.

Session cookies allow websites to link the actions of a user only during a browser session. A browser session starts when a user opens the browser screen and ends when he closes the browser screen. Session cookies are only set temporarily. When you close the browser, the cookies will be removed. Most functional cookies are session cookies.


8.4.       Your permission

By using our Website, you accept the use of cookies. In order to make optimal use of our Website, you need to accept the cookies, which you can do through your browser.

You can block Cookies by activating your browser settings which allows you to refuse the cookies. The rejection of these cookies may have the effect of not allowing you to use some functionalities on the Website. Carefully read this Cookie Policy for more information.

If at any moment you want to revoke your permission, you have to remove your cookies through your browser settings. If you wish to find out more about removing or blocking cookies, we find this website quite helpful:


8.5.      Changing your browser settings

We would like to point out that Web browsers allow you to change your cookie settings. These settings can generally be found in the menu ‘Options’ or ‘Preferences’ of your web browser. In order to understand these settings better, the following links can be useful. In case you need additional information, you can consult the ‘Help’ function in your web browser.


8.6.       More information on cookies

Information on cookies

You can find useful information on cookies:  

Internet Advertising Bureau

The association for digital marketers drafted a guide on online behavioural advertising and online privacy that you can find on:


8.7.      Which cookies do we use on

Website functionality cookies These cookies enable you to browse the website and use our features such as shopping baskets and wish lists

Website analytics cookies We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies When browsing or shopping online, the website will remember preferences you make (for example your user name,or location). This makes your browsing experience simpler, easier and more personal to you.
Targeting cookies or advertising cookies These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns. 


Functional Cookies

Name: PHP Session


Purpose: store information about the session

Validity: Session


Name: Country Code


Purpose: store IP determined country for currency and location

Validity: Session


 Non- Functional Cookies

Name: Google Analytics


Purpose: Gain insight in user behaviour and chosen route. Multiple cookies will be used for this: utma (validity: utma : 20.000), utmb (validity: utmb: 20.000), utmc (validity: utmc 20.000), utmz (validity: utmz 20.000)


Name: Google Adwords


Purpose: Tracks on which add a user clicked in order to access the site. Two cookies will be used to do this: ld (validity: ld : 20.000), drt (validity: drt: 20.000)


Name: Facebook


Purpose: This cookie will allow users to share content onto their own Facebook without having to authenticate themselves every time. It will use following cookies:  act (validity: session), csm (validity: 1 month), datr (validity 1 year), fr (validity: 1 month), p (validity session), c.user (validity: 1 month), lu (validity: 1 year), presence (validity session), s (validity 1 month), xs (validity 1 month)


Name: Twitter


Purpose: This cookie will allow users to share content onto their own Twitter without having to authenticate themselves every time. It will use following cookies:  utma (validity: 2 years), utmy (validity: 2 years), utmz (validity 2 months), ga (validity: 2 years), guest id  (validity 2 years),remember_checked_on (validity: 10 years)


Name: Youtube


Purpose: Stores some user variables. Depending on the chosen traject of the client, following cookies might get installed: use hitbox, visitor info 1_live, PREF


For cookies set by third parties (Google Analytics) we kindly refer you to the statements set forth by these parties on their respective websites. Beware, we do not have any influence on the content of these statements nor on the content of the cookies of these third parties. 



9.  Applicable law and jurisdiction clause

This Privacy Policy is managed, interpreted and executed in accordance with the Belgian law that exclusively applies to every potential dispute.

The courts of Belgium are exclusively competent for any kind of disagreement that could arise from the interpretation or execution of the present Privacy Policy.


10.       Agreement

By using the Website, you agree to all the clauses of the present Privacy Policy and agree to the statement by which BVBA AHA collects your personal data and process them in accordance with this Privacy Policy.